Help Desk Engineer

Help Desk Engineer – Secure Government Programs

Canberra, Adelaide, Wollongong, or Melbourne | TSPV | Permanent

About the Organisation

Cleared Recruitment is supporting a major Australian technology organisation delivering secure ICT, cyber, and mission‑critical systems across government, defence, intelligence, aviation, border protection, and national security environments.

The organisation employs more than 2,000 specialists nationally and is known for its innovation, flexible working policies, additional leave benefits, and strong investment in workforce development. You’ll work with cutting‑edge technologies that support essential national missions.

The Opportunity

We are seeking a Help Desk Engineer to support complex, secure ICT environments that underpin critical national programs. This role supports operators, analysts, mission teams, and secure facilities, ensuring systems remain reliable, compliant, and available.

You will work across a mix of onsite ICT support, systems administration, incident response, secure environment maintenance, and troubleshooting. This is a hands-on technical role with genuine impact.

This position can be based in:

• Canberra
• Adelaide
• Wollongong
• Melbourne

Key Responsibilities

• Lead complex incident resolution across hardware, software, network, identity, and secure platform components
• Perform systems administration, patching, configuration management, and monitoring
• Support classified or secure ICT environments following strict security frameworks
• Conduct root-cause analysis and contribute to long-term problem management
• Provide hands-on support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle tasks
• Support VIP/operational users directly where remote support is insufficient
• Collaborate with cyber, engineering, network, and operations teams on upgrades, integrations, and escalated incidents

What You Bring

Essential

• Degree in ICT or equivalent industry experience/certifications
• Solid experience in ICT support, service desk, systems administration, or operational support
• Strong capability across Windows administration, servers/endpoints, Active Directory/IAM, networking fundamentals, and monitoring tools
• Ability to take ownership of complex incidents and provide technical guidance
• Strong communication skills and a customer‑focused approach
• Experience mentoring junior staff (desirable)

Highly Regarded

• Experience within Defence, intelligence, or other secure government environments
• Familiarity with classified networks, secure ICT operations, or compliance frameworks

Security Requirements

This role requires Australian Citizenship and an active TSPV clearance.
Applicants with TSPV upgrade/downgrade pathways may also be considered.

Why This Role?

• Work directly within mission‑critical secure environments
• Access to additional leave benefits and flexible work options
• Strong professional development and long-term career pathways
• Collaborative technical team environment
• Opportunity to develop deep expertise in secure government ICT operations

How to Apply

Cleared Recruitment is partnering exclusively on this opportunity.
Please submit your Word-format CV for confidential consideration.